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Privacy Policy

FAT FREEZING MANCHESTER LTD is an active Private Limited Company, registered at Companies House under the number 14189344. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.

We take the privacy, including the security, of personal information we hold about you seriously.  This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information.  You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.

We do not have a Data Protection Officer, but if you have any questions about this privacy notice or issues arising from it then you should contact the company through the contact form on this website or by emailing sophie@fat-freezing-manchester.co.uk.

Please be aware that we may update this privacy notice from time to time.  This version was last updated on 14/08/2022.

 

In this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified.  It does not apply to information which has been anonymised.

Details of information which we collect and hold

As a client of Fat Freezing Manchester you will need to provide us with some personal information, including contact details for appointments, your date of birth, gender, information on medical conditions which are relevant to the treatment, history of treatments with us and other providers of fat reduction services and your measurements. 

We keep a record of these details so we can provide you with the best support throughout your fat reduction process. All personal details we collect are held in a secure management system, password protected and only accessible  by those who provide treatment. We only collect and hold information that is necessary for the best and safest execution of our services and treatments. For legal purposes we hold a copy of treatment details of previous clients in archived format for a period of five years. 

 

We do not hold any payment details on our records. 

We use your contact details to communicate important details regarding your appointments, including to confirm bookings, to remind you of your appointment, to inform you of cancellations or if an appointment needs to be rescheduled. Unless you have specified a different preference, or if its a matter of urgency we will contact you by email first. After your appointment we will contact you once with links to pages where we collect reviews, in case you would like to review the service you have received. This email will also contain information on after care. During your appointment we may discuss sending you additional resources. If we mutually agree to this during your appointment we will send you this in a separate email within 72 hours after your appointment.

Data for marketing purposes is held separately in our secure email marketing platform. We hold contact details only for those who have opted in to marketing communications through our websites, external booking sites or during your appointment at our clinic. You can opt out of marketing communications at any time. This will not impact your ability to book with us or continue your treatment. Opting out of marketing communications will not stop you from receiving appointment information. 

 

Each email contains an unsubscribe link, you can alternatively respond to the email to ask to be unsubscribed or you can contact us through the contact form on this website or by sending your unsubscribe request to sophie@fat-freezing-manchester.co.uk. We aim to only share news, offers and other information that is relevant to the recipients. Contact details for marketing purposes will be kept up until the time the recipient either unsubscribes or becomes inactive for a period of more than 18 months. 

We do not share any of your details with third parties, unless there is a legal requirement for us to do so. We never sell or lease our data. All your data is managed in the UK. Our website, booking system and database are managed in-house. This means no third parties such as external marketing or administrative support companies have access to your data. 

If you wish to know exactly what data we have on file for you, you can request this in writing to sophie@fat-freezing-manchester.co.uk. We will respond in writing within 14 days.

your rights under data protection law

Under data protection laws you have certain rights in relation to your personal information, as follows:

  • Right to request access: (this is often called ‘subject access’).  This is the right to obtain from us a copy of the personal information which we hold about you. We must also provide you with certain other information in response to these requests to help you understand how your personal information is being used.

  • Right to correction: this is the right to request that any incorrect personal data is corrected and that any incomplete personal data is completed.

  • Right to erasure: (this is often called the “right to be forgotten”). This right only applies in certain circumstances.  Where it does apply, you have the right to request us to erase all of your personal information.

  • Right to restrict processing: this right only applies in certain circumstances.  Where it does apply, you have the right to request us to restrict the processing of your personal information.

  • Right to data portability: this right allows you to request us to transfer your personal information to someone else.

  • Right to object: you have the right to object to us processing your personal information for direct marketing purposes.  You also have the right to object to us processing personal information where our legal reason for doing so is the Legitimate Interests Reason (see section 4 above) and there is something about your particular situation which means that you want to object to us processing your personal information.  In certain circumstances you have the right to object to processing where such processing consists of profiling (including profiling for direct marketing).

 

In addition to the rights set out in the above section, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.  

 

If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice.  If you do make a request then please note:

  1. We may need certain information from you so that we can verify your identity;

  2. We do not charge a fee for exercising your rights unless your request is unfounded or excessive; and

  3. If your request is unfounded or excessive then we may refuse to deal with your request.

Complaints

If you are unhappy about the way that we have handled or used your personal information, you have the right to complain to the UK supervisory authority for data protection, which is the Information Commissioner’s Office (ICO).  

 

Please do contact us in the first instance if you wish to raise any queries or make a complaint in respect of our handling or use of your personal information, so that we have the opportunity to discuss this with you and to take steps to resolve the position.  You can contact us using the details set out at the beginning of this privacy notice.  

 

Third party websites

Our website may contain links to third party websites.  If you click and follow those links then these will take you to the third party website.  Those third party websites may collect personal information from you and you will need to check their privacy notices to understand how your personal information is collected and used by them.

Website tracking and Cookies

The Fat Freezing Manchester website uses “cookies” and basic tracking software (Google Analytics) so we can understand how our website is used. A cookie is a small file of letters and numbers that gets downloaded onto your computer when you visit websites. Cookies can do a number of things, such as remembering your preferences, recording what you put in a shopping basket, and counting how many people have come to a specific website.

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